About This Privacy Policy
This Privacy Policy applies to all users of the 789com Platform — meaning the website at 789com.best, its mobile browser interface, and any future 789com applications or services. It explains how 789com collects, stores, uses, shares, and protects your personal information.
789com is committed to handling your personal data responsibly. We operate this platform specifically for Pakistani players and understand that trust in how we handle private information is just as important as trust in the fairness of our games. We treat both with the same seriousness.
By registering a 789com account or by continuing to use the Platform after the effective date of this policy, you confirm that you have read this Privacy Policy and understand how your data is processed. If you do not agree with how we handle data, you should not use the 789com Platform and should contact support@789com.best to request account closure.
This policy applies alongside the 789com Terms and Conditions, which contain additional provisions relevant to your use of the Platform. In the event of any conflict between this policy and the Terms and Conditions on a data-related matter, this Privacy Policy takes precedence.
Plain language commitment: 789com has written this Privacy Policy in plain English specifically for our Pakistani player base. If any section is unclear, contact support@789com.best and we will explain it to you directly.
What Personal Information We Collect
789com collects personal information that falls into the following categories. We only collect what is necessary for the purposes described in Section 4.
2.1 Registration Data
When you create a 789com account, we collect: your name, Pakistani mobile number, email address (if provided), date of birth, and a password you create. This is the minimum required to open and secure your account.
2.2 Identity Verification (KYC) Data
For withdrawal processing and fraud prevention, 789com may require you to submit identity verification documents — typically a copy of your National Identity Card (CNIC) or passport. This data is handled with additional security controls and is only processed by authorised 789com verification staff or contracted KYC service providers.
2.3 Financial Data
When you make a deposit or withdrawal via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or card, 789com receives transaction reference data from the payment provider. We do not store full card numbers or full mobile wallet credentials — payment processing is handled by the relevant provider's secure infrastructure. 789com retains transaction reference numbers, amounts, dates, and method identifiers for accounting, fraud prevention, and dispute resolution purposes.
2.4 Gaming Activity Data
789com logs your gameplay activity — including games played, bets placed, bet amounts, outcomes, bonus activity, and session timestamps. This data is used to calculate your account balance accurately, resolve disputes, detect fraud, personalise your experience, and fulfil regulatory requirements.
2.5 Device & Technical Data
When you access 789com, our servers automatically collect technical information about your device and connection: IP address, device type, browser type and version, operating system, screen resolution, referring URL, and session duration. This information is used for platform security, fraud detection, and improving the mobile experience for Pakistani users.
2.6 Communication Data
If you contact 789com support — via live chat, WhatsApp, Telegram, or email — we retain a record of the conversation. This allows us to provide consistent support, track open issues, and review interactions if a complaint or dispute arises.
| Data Category | Examples | Collected At |
|---|---|---|
| Registration | Name, mobile, DOB, password | Sign-up |
| KYC / Identity | CNIC copy, passport | First withdrawal request |
| Financial | Transaction refs, amounts, method | Each deposit/withdrawal |
| Gaming Activity | Bets, outcomes, session logs | Ongoing use |
| Device & Technical | IP address, browser, OS | Every session |
| Communications | Support chat transcripts | When you contact us |
How We Collect Your Data
789com collects your data through three main channels:
3.1 Directly From You
The majority of personal information 789com holds is provided directly by you — when you register an account, complete KYC verification, make a payment, update your account settings, or contact our support team. You are in control of what you provide to us, and we only ask for what is genuinely necessary.
3.2 Automatically During Platform Use
Technical and activity data is collected automatically whenever you use the 789com Platform. This includes your device's IP address, your gameplay behaviour, session timestamps, and the actions you take on the site. This collection is unavoidable in the operation of a web-based platform and is standard practice across all online services.
3.3 From Third Parties
In limited circumstances, 789com receives data about you from third-party providers. These include: payment processors confirming transaction status; KYC verification providers confirming identity document authenticity; and fraud prevention services that cross-reference account data against known fraud patterns. 789com does not purchase marketing data lists or receive personal data from social media platforms without your explicit consent.
Why We Use Your Data — Purposes of Processing
789com uses your personal data for specific, legitimate purposes only. We do not use data for purposes beyond those listed below without notifying you and, where required, obtaining your consent.
- Account management: Creating, maintaining, and securing your 789com account. This includes processing login attempts, managing your balance, and tracking your betting history.
- Payment processing: Executing deposits and withdrawals to and from your registered payment methods. Verifying that payment methods belong to you to prevent fraud and money laundering.
- Identity verification (KYC): Confirming your identity before processing withdrawals and as part of our ongoing anti-money laundering (AML) compliance programme.
- Fraud prevention and security: Monitoring account and transaction activity for unusual patterns that may indicate fraud, account compromise, bonus abuse, or identity theft. Taking appropriate protective action when suspicious activity is detected.
- Responsible gaming: Using your gameplay history to identify patterns that may indicate problem gambling, and proactively offering support tools to players showing such patterns.
- Customer support: Using your account and communication history to provide effective, consistent support when you contact the 789com team.
- Platform improvement: Analysing aggregated, anonymised usage data to understand how Pakistani players use the 789com Platform and to identify improvements to the user experience.
- Legal compliance: Retaining records as required by applicable laws and providing information to regulatory or law enforcement authorities when legally obligated to do so.
- Marketing communications: Sending you promotional offers and updates about 789com — but only if you have opted in to receive them. See Section 12 for full details on how to manage your marketing preferences.
Legal Basis for Processing
Every instance of personal data processing at 789com is grounded in one or more of the following legal bases:
- Contractual necessity: Processing required to deliver the 789com service you signed up for — account management, payment processing, game delivery, and customer support all fall under this basis.
- Legal obligation: Processing required by applicable laws — including KYC identity verification for withdrawals, AML transaction monitoring, and record-keeping obligations.
- Legitimate interests: Processing carried out for the legitimate interests of 789com or its players — including fraud prevention, platform security, and responsible gaming monitoring — where these interests are not overridden by your privacy rights.
- Consent: Processing for which 789com has obtained your specific, freely given consent — including marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
Data Sharing — Who We Share Your Information With
789com does not sell your personal data. We share your information only with the following categories of recipients, and only to the extent necessary for the specified purpose:
6.1 Payment Processors
To execute deposits and withdrawals, 789com shares necessary transaction data with Easypaisa, JazzCash, NayaPay, SadaPay, IBFT partner banks, and Visa/Mastercard processing networks. These providers process data under their own privacy policies and are bound by their respective financial industry obligations.
6.2 KYC & Identity Verification Providers
When you submit verification documents, 789com may use a contracted third-party KYC provider to authenticate the documents and confirm your identity. These providers are contractually bound to use your data only for the verification purpose and not for any other processing.
6.3 Fraud Prevention & AML Services
789com uses third-party fraud detection and anti-money laundering screening services. These services may receive your account reference data, IP address, transaction patterns, and device fingerprint for the purpose of identifying and preventing fraudulent activity. They are contractually prohibited from using this data for any commercial purpose.
6.4 Game Technology Providers
The game studios and technology providers who supply casino games and sports data feeds to 789com may receive anonymised session data for the purpose of maintaining their technical integrations. They do not receive your name, CNIC, or payment details.
6.5 Legal & Regulatory Authorities
789com will disclose personal data to law enforcement agencies, regulatory bodies, or courts when legally required to do so. We will not disclose data beyond what is required by the specific legal obligation in question.
No sale of data: 789com will never sell, rent, or trade your personal information to any third party for commercial or marketing purposes. This is an absolute commitment, not a default that can be changed by a policy update.
Cookies & Tracking Technologies
789com uses cookies and similar tracking technologies to operate the Platform, maintain your session, remember your preferences, and analyse usage patterns. Below is a summary of the types of cookies used on 789com.
7.1 Strictly Necessary Cookies
These cookies are required for the 789com Platform to function. They maintain your login session, keep your balance state accurate during gameplay, and protect your account from session hijacking. You cannot opt out of strictly necessary cookies without completely preventing the Platform from working.
7.2 Functional Cookies
Functional cookies remember your preferences — such as your chosen language, your game lobby filters, and whether you've dismissed certain notifications. These make your 789com experience faster and more personalised on return visits.
7.3 Analytics Cookies
789com uses aggregated analytics to understand how players navigate the Platform — which pages are visited most, where users drop off during registration, and how the mobile experience performs on different devices. This data is anonymised before analysis and is not linked back to individual accounts.
7.4 Managing Your Cookie Preferences
You can manage non-essential cookie preferences through your browser settings at any time. Blocking functional or analytics cookies will not prevent you from using the core 789com Platform, but may affect some personalisation features. Strictly necessary cookies cannot be blocked without preventing login.
Data Security
789com takes data security seriously and implements a range of technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction.
SSL/TLS Encryption
All data transmitted between your device and 789com is encrypted using SSL/TLS. The padlock you see in your browser confirms your connection is secure.
Encrypted Data Storage
Sensitive data — including KYC documents and financial records — is stored with encryption at rest on secure servers with restricted access.
Access Controls
Internal access to personal data is restricted on a need-to-know basis. 789com staff only access player data when necessary for support or compliance purposes.
Fraud Monitoring
Automated systems monitor for unusual account and transaction activity around the clock, triggering security reviews when anomalies are detected.
Password Security
Passwords are stored as salted hashes — not in plain text. 789com staff cannot see your password and will never ask you to reveal it.
Breach Response
In the unlikely event of a data breach affecting your personal information, 789com will notify you promptly and take immediate remedial action.
While 789com takes all reasonable steps to protect your data, no online system is completely immune to security risks. You also play a role in your own security — keep your password confidential, do not share your account credentials, and contact us immediately if you suspect your account has been compromised.
Data Retention
789com retains your personal data for as long as is necessary for the purposes for which it was collected, taking into account our legal, accounting, and reporting obligations.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Legal compliance, dispute resolution |
| KYC / identity documents | 5 years post-account closure | AML regulatory obligation |
| Financial transaction records | 7 years | Accounting and financial regulations |
| Gaming activity logs | 5 years post-account closure | Dispute resolution, responsible gaming |
| Support communications | 3 years | Quality assurance, complaint management |
| Device / technical logs | 12 months | Security monitoring, fraud prevention |
| Marketing consent records | Until withdrawal of consent + 2 years | Proof of consent |
At the end of the applicable retention period, 789com securely destroys or anonymises personal data in accordance with our internal data disposal procedures. Anonymised data — from which individual identity cannot be reconstructed — may be retained indefinitely for aggregate statistical purposes.
Your Privacy Rights
As a 789com player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at support@789com.best with your account details and the specific right you wish to exercise. We will respond within 30 days.
Right of Access
Request a copy of all personal data 789com holds about you, in a readable format.
Right to Rectification
Request correction of any inaccurate personal data in your 789com account.
Right to Erasure
Request deletion of your data where it is no longer necessary for the purpose for which it was collected — subject to legal retention obligations.
Right to Restriction
Request that 789com restricts processing of your data in certain circumstances while a request or complaint is being investigated.
Right to Portability
Request your data in a machine-readable format where technically feasible, to transfer to another service.
Right to Object
Object to 789com processing your data for marketing or legitimate interests purposes. Marketing opt-out is effective immediately upon request.
Identity verification for rights requests: To protect your privacy, 789com will verify your identity before actioning any rights request. We may ask you to confirm your registered mobile number or provide a piece of identification. This is to prevent malicious actors from accessing or deleting your data without your knowledge.
Children's Privacy
789com is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a 789com account has been registered by a person under 18 — whether through age verification checks, a report from a guardian, or any other means — we will immediately close the account, delete all associated personal data (subject to any legal retention obligations), and void all balances.
If you are a parent or guardian and believe your child has registered a 789com account, please contact us immediately at support@789com.best. We will take prompt action and work with you to address the situation.
If you are under 18, please do not attempt to register or use the 789com Platform. We take underage access extremely seriously and invest in technical controls and verification procedures to prevent it.
Marketing Communications
789com would like to send you information about promotions, bonuses, new game releases, PSL betting offers, and other 789com platform updates. We will only send marketing communications if you have opted in to receive them.
12.1 Opting In
Marketing opt-in is an optional step during registration. You can also opt in at any point via your account settings under Communication Preferences.
12.2 Opting Out
You can opt out of marketing communications at any time by: (a) clicking the unsubscribe link in any marketing email; (b) replying STOP to any marketing SMS or WhatsApp message; (c) updating your preferences under Communication Preferences in your 789com account settings; or (d) contacting support@789com.best directly.
Opting out of marketing does not affect transactional communications — such as deposit confirmations, withdrawal notifications, security alerts, and account updates — which are sent regardless of your marketing preferences because they are necessary for operating your account.
No spam: 789com does not send unsolicited bulk communications. Marketing messages are sent only to players who have explicitly opted in, and only about 789com offers and services — never on behalf of third parties.
Third-Party Links
The 789com Platform may contain links to third-party websites or services in limited contexts — for example, links to payment provider portals during the deposit or withdrawal process. 789com's Privacy Policy does not apply to those third-party websites. When you leave the 789com Platform and visit a third-party site, that site's own privacy policy governs how your data is handled.
789com is not responsible for the privacy practices, security standards, or content of any third-party website. We recommend reviewing the privacy policy of any external site before providing personal information to it.
Changes to This Privacy Policy
789com reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable laws, or the services we offer. When material changes are made, we will:
- Update the "Last Updated" date at the top of this page.
- Notify registered 789com players via their registered mobile number or email address at least 7 days before the changes take effect, where the changes are significant.
- Display a notice on the 789com homepage for a period of at least 14 days following the change.
Your continued use of the 789com Platform after the effective date of a revised Privacy Policy constitutes your acknowledgement of the updated terms. If you have concerns about any change, please contact our support team before the effective date.
Contact Us — Privacy Queries & Data Requests
If you have any questions about this Privacy Policy, want to exercise one of your data rights, or have a concern about how 789com is handling your personal information, please contact us through the following channels:
- Email: support@789com.best — mark your message "Privacy Request" for priority routing to our data team.
- Live Chat: Available 24/7 on the 789com Platform. Ask for the privacy or data team.
- WhatsApp & Telegram: Available via the links in the 789com Platform footer.
We aim to respond to all privacy requests within 30 days. Complex requests — such as a full subject access request involving several years of account history — may require up to 60 days, in which case we will acknowledge your request and explain the timeline within the initial 30-day window.
For account-related help, payment issues, or responsible gaming support, please also see FAQ, Terms and Conditions, and Responsible Gaming.
Response guarantee: 789com commits to acknowledging every privacy-related contact within 48 hours and providing a full response or timeline update within 30 calendar days. No privacy request goes unanswered.