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789com FAQ — Pakistan Players' Most Asked Questions, Answered

Everything you need to know about 789com — how to register, how to deposit and withdraw in PKR, how bonuses work, which games are available, and how to contact support. If your question is not here, our team is online 24/7.

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Account & Registration 12

Yes, creating a 789com account is completely free. There is no registration fee, no subscription charge, and no monthly cost. All you need is a Pakistani mobile number and a password. You can browse the platform and play demo games without spending anything at all. Real-money play begins only when you choose to make your first deposit.

To register at 789com you need a valid Pakistani mobile number and a password of at least 8 characters. An email address is optional but helps with account recovery. You do not need your CNIC at registration — that is only required when you submit your first withdrawal request as part of standard identity verification (KYC). The sign-up process takes about 2 minutes from start to finish.

The minimum age is 18 years. This is a strict requirement — not a guideline. When you register, you confirm by checkbox that you are 18 or over. We carry out age checks when you submit KYC documents for your first withdrawal. Any account found to belong to a minor is closed immediately, the balance forfeited, and the matter escalated as required. 789com is an adults-only platform, no exceptions.

No. 789com allows one account per person, strictly enforced. Registering duplicate accounts — even using different mobile numbers or email addresses — violates the Terms and Conditions. If duplicate accounts are detected, all associated accounts are permanently closed, all balances and bonus winnings are voided. If you have lost access to your account, use the password recovery flow or contact support rather than creating a new one.

KYC verification is required before processing your first withdrawal. You will be asked to upload a clear photo of your Pakistani CNIC (both sides) and a selfie. Most verifications are completed within 24 hours. Once verified, you do not need to repeat the process. If there is any issue with your documents, the 789com verification team will contact you at your registered email or via live chat.

Go to the Login page and click "Forgot password?". Enter your registered Pakistani mobile number. An OTP (one-time password) will be sent to you via SMS. Enter the OTP on the next screen and set a new password. The whole process takes about 90 seconds. If your registered number is no longer active, email support@789com.best with your account details for manual recovery assistance.

You can request account closure by contacting 789com support via live chat or at support@789com.best. Before closing, any remaining balance will be withdrawn to your registered payment method. If you are closing for gambling-related reasons, consider our self-exclusion option instead — it provides a structured, enforced break and is specifically designed for that situation. See the Responsible Gaming page for details.

Yes, but this requires identity verification to protect you from unauthorised changes. Contact 789com support via live chat or email with your old number, new number, and a copy of your CNIC. After verification, the update is processed within 24 hours. This is important to do promptly if you change your SIM, as your registered number is used for OTP verification and account recovery.

Deposits & Payment Methods 10

789com accepts the following deposit methods for Pakistani players: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer, and Visa/Mastercard debit or credit cards. All transactions are processed in PKR — no foreign currency conversion required. Mobile wallet deposits (Easypaisa/JazzCash) are the fastest, typically processing in under 30 seconds.

The minimum deposit at 789com is Rs 500. This is one of the lowest minimum deposits available on any Pakistan-facing gaming platform. There is no maximum deposit limit for standard accounts, though VIP players may have elevated limits associated with their tier. The minimum deposit applies across all payment methods including Easypaisa, JazzCash, and bank transfer.

Easypaisa and JazzCash deposits normally reflect within 30 seconds. IBFT bank transfers can take up to 2 hours, and card payments may take up to 15 minutes. If your balance has not updated after these timeframes, first check your transaction history in your account. If the payment was deducted from your wallet but has not appeared on 789com, contact support@789com.best with your transaction reference number and the 789com support team will trace and credit it manually.

789com charges zero platform fees on deposits. The full amount you deposit is credited to your 789com balance. Your payment provider (Easypaisa, JazzCash, your bank) may apply their own standard transaction fees depending on your account type and the amount — these are outside 789com's control. Check with your payment provider if you are unsure about their fee structure.

Log in to your 789com account and go to the Deposit section. Select "Easypaisa" as your payment method and enter the amount you wish to deposit (minimum Rs 500). You will be shown a 789com Easypaisa account number. Open your Easypaisa app, go to Send Money, and transfer the exact amount to the provided number. Include your 789com account mobile number in the reference field. Your 789com balance updates automatically once the transfer is confirmed — usually within 30 seconds. If there is any delay beyond 5 minutes, contact support with your Easypaisa transaction ID.

Withdrawals & Payouts 8

Log in to your 789com account and go to the Withdraw section. Select your preferred withdrawal method (Easypaisa, JazzCash, bank transfer, etc.), enter the amount, and confirm. For first-time withdrawals, you will be prompted to complete KYC verification if you have not already done so. Once verified, all future withdrawals on the same method process automatically without additional checks. Easypaisa and JazzCash withdrawals typically arrive in under 15 minutes for verified accounts.

The minimum withdrawal amount at 789com is Rs 1,000. There is no maximum withdrawal limit for standard players, though larger withdrawals above Rs 100,000 may require additional verification documentation as a standard anti-fraud measure. VIP players have elevated withdrawal limits associated with their tier status.

Easypaisa and JazzCash withdrawals for verified accounts are processed in under 15 minutes, available 24 hours a day, 7 days a week. NayaPay and SadaPay withdrawals typically process within 30 minutes. IBFT bank transfers take between 1 and 4 business hours. Visa/Mastercard refunds can take 1 to 3 business days depending on your issuing bank. If your withdrawal has been pending for longer than these timeframes, contact the 789com support team with your withdrawal reference number.

789com charges zero platform fees on withdrawals. The full amount you request is the full amount that arrives in your wallet or bank account. Your payment provider may apply standard transaction fees on their end — Easypaisa and JazzCash typically do not charge for receiving incoming transfers, but check with your provider if unsure. 789com is committed to transparency on this — what you request, you receive.

Common reasons for a withdrawal rejection at 789com include: (1) KYC verification not yet completed — you need to verify your identity before your first withdrawal; (2) Pending active bonus wagering requirements — bonus funds need to meet the wagering requirement before they can be withdrawn; (3) The withdrawal amount exceeds your verified withdrawable balance; (4) Payment details entered do not match your registered details. Contact the 789com support team if your withdrawal was rejected and you are unsure of the reason — the team will explain the specific issue and guide you through resolving it.

Bonuses & Promotions 9

New 789com players receive a 100% match bonus on their first deposit, up to Rs 10,000. Deposit Rs 5,000 and receive Rs 5,000 bonus — giving Rs 10,000 total to play with. The bonus is credited automatically upon your first deposit, no bonus code required. The bonus must be claimed within 7 days of registration. A 5x wagering requirement applies to the total of your deposit plus bonus amount.

The wagering requirement at 789com is 5x the total of your deposit plus bonus. For example: deposit Rs 2,000 + Rs 2,000 bonus = Rs 4,000 total. Wagering requirement = 5 × Rs 4,000 = Rs 20,000 in total bets placed. Slots, crash games, and Andar Bahar count 100% towards wagering. Cricket and sports bets at minimum odds of 1.50 count 100%. Once the wagering is complete, your bonus balance converts to withdrawable cash automatically. Your progress is visible in the Bonus Tracker in your account.

Yes. 789com runs regular reload bonuses, cashback offers, free spins on featured slots, and tournament prize pools for existing players. During PSL season, cricket-specific promotions including enhanced odds, parlay boosts, and free bet offers are available. Reload bonuses are credited directly to your account — log in to see your current offers under the Promotions section. Players who have not logged in for 30+ days often receive a targeted reload bonus to welcome them back.

For the standard welcome bonus, no bonus code is required — it activates automatically on your first deposit. Some targeted promotions sent to existing players may include a promo code, which can be entered in the Promotions section of your account. If you received a referral code from a friend, this is entered at registration in the "Referral Code" field and unlocks additional rewards on your first deposit on top of the standard welcome bonus.

As a general rule, expired welcome bonuses cannot be reinstated — the 7-day claim window exists to ensure bonuses are used promptly. However, if you faced a genuine technical issue that prevented you from making your first deposit within the 7 days, contact the 789com support team within 24 hours of expiry with an explanation. The team reviews these on a case-by-case basis. Going forward, there are ongoing reload bonuses and seasonal promotions available to all active 789com players.

Games & Casino 8

789com offers a broad library of games specifically selected for Pakistani and South Asian players: Andar Bahar, Card Games (Teen Patti, Rummy), Poker, Jackpot Slots, Crash Games, Fishing Games, live dealer tables, and a full Sports Betting section covering cricket, football, kabaddi, and more. New titles are added regularly.

Yes. Most casino games on 789com — including slots, Andar Bahar, and crash games — offer a free demo mode accessible without making a deposit. Live dealer games and sports betting markets require a real-money account and balance to participate. Demo mode is a great way to learn the rules of a game and get comfortable with the interface before risking any of your Rs. Just register a free account and look for the "Demo" or "Free Play" option on each game tile.

Andar Bahar is a straightforward card game. A dealer draws one card — the "joker" card — and places it face-up in the middle. You bet on whether the next matching-value card will appear on the Andar (left) pile or the Bahar (right) pile. Cards are dealt alternately until a match appears. If your prediction is correct, you win. 789com offers multiple Andar Bahar variants including live dealer versions with real human dealers. Visit the Andar Bahar page for a detailed guide and to start playing.

Jackpot slots at 789com include both fixed jackpots (a set prize amount visible on the game tile) and progressive jackpots (a prize pool that grows with every bet placed across all players). Progressive jackpots can reach very large amounts before being triggered. To be eligible for the jackpot, you generally need to bet the maximum number of coins per spin — check the individual game's paytable for its specific jackpot conditions. All jackpot wins at 789com are credited instantly to your account balance. Visit Jackpot Slots for the full selection.

Crash games are fast-paced multiplier games. A multiplier starts at 1x and increases. You place a bet before the round starts and decide when to cash out during the round — the longer you wait, the higher the multiplier. However, the multiplier can "crash" at any point, and if you have not cashed out before it crashes, you lose your bet. The challenge is deciding when to take your profit. Some crash games allow you to set an auto cash-out at a target multiplier. Visit Crash Games for available titles and rules.

Cricket & Sports Betting 7

Yes — cricket is one of 789com's primary betting categories. PSL, Test matches, ODIs, T20Is, and major international tournaments all have pre-match and live in-play betting coverage. Markets include match winner, top batsman, top bowler, total runs, total wickets, method of first dismissal, first wicket method, super over outcomes, and many more. During PSL season especially, the 789com cricket markets go very deep with odds updated ball by ball. Visit Betting Odds for all current cricket markets.

Yes. 789com offers full in-play (live) betting on cricket matches, including PSL games. Odds update in real time based on match developments — wickets, runs, powerplay performance, and other factors shift the markets continuously. You can place bets on the next over total, next wicket method, current innings winner, and more, all while the match is live. Live betting markets are available on the main betting page as soon as a match goes in-play.

789com displays odds in decimal format (e.g., 2.50). To calculate your potential return, multiply your stake by the decimal odds. A bet of Rs 1,000 at odds of 2.50 returns Rs 2,500 total (Rs 1,500 profit + Rs 1,000 original stake). Odds reflect the implied probability of an outcome — lower odds mean higher probability, higher odds mean lower probability but greater potential return. Odds on 789com are updated in real time and are competitive with international sportsbook standards.

If a cricket match is abandoned before a result is reached, all pre-match and in-play bets on that match are voided and your stakes are returned in full to your 789com account balance. This applies to weather abandonment, match postponement, and any other reason a match cannot be completed to a result. Refunds are processed automatically — no request is needed.

Security & Privacy 6

789com uses SSL (Secure Socket Layer) encryption across the entire platform — all data transmitted between your device and the 789com servers is encrypted. Player balances are held in segregated accounts separate from operational funds. Games use certified RNG (Random Number Generator) software for fair outcomes. Personal and payment data is handled in accordance with the 789com Privacy Policy. The platform is designed specifically for Pakistani players with local security requirements in mind.

Contact 789com support immediately via live chat or at support@789com.best and request an immediate account freeze and force-logout of all active sessions. Then reset your password via the "Forgot password?" flow. The 789com security team will review the login history and transaction log for any unauthorised activity. If any transactions were made without your authorisation, we will investigate and take appropriate corrective action where technically possible. Acting quickly is key — contact us the moment you suspect anything.

789com collects only the personal data necessary to operate your account, process payments, and comply with regulatory requirements. Your data is never sold to third parties. It is stored securely and accessed only by authorised 789com staff for the purposes outlined in the Privacy Policy. You can request a copy of your personal data or request deletion of your account data (where legally permissible) by contacting support@789com.best.

Responsible Gaming 6

Log in to your 789com account and go to Account Settings → Responsible Gaming. You can set daily, weekly, or monthly deposit limits in PKR. Limit reductions take effect immediately. Limit increases require a 24-hour cooling-off period before they apply — this is by design, to give you time to reconsider. Once set, 789com enforces the limit automatically and will block any deposit attempt that would exceed it. Visit the Responsible Gaming page for the full list of tools available.

Go to Account Settings → Responsible Gaming and select "Self-Exclusion". Choose a duration (minimum 6 months). Your account will be locked for logins, deposits, and bets within 24 hours of your request. Any remaining balance is returned to your registered payment method automatically. Self-exclusion cannot be reversed before the expiry date. All marketing communications are stopped immediately. You can also request self-exclusion by contacting the 789com support team directly — this will be treated as a priority request and actioned the same day.

Yes. The 789com cooling-off period tool lets you pause your account for 24 hours, 3 days, 7 days, 14 days, 30 days, or a custom duration. During this period, deposits and bets are blocked, but withdrawals remain available. A cooling-off period cannot be ended early — the period you choose is the period that applies. This is intentional so that a moment of impulse cannot undo a decision made with a clear head. Find this option in Account Settings → Responsible Gaming.

Didn't find your answer? Contact the 789com support team 24/7 via live chat, WhatsApp, or Telegram — average response time under 5 minutes. You can also email support@789com.best for non-urgent queries.

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Why 789com

What Makes 789com the Right Choice for Pakistani Players

Beyond the FAQ — here is what Pakistani players say sets 789com apart from other platforms.

789com
Deep PSL Coverage That Pakistani Bettors Actually Want

Most platforms give you a match winner and a top batsman market and call it cricket coverage. 789com goes much deeper — over, delivery, and session markets, ball-by-ball in-play updates during live PSL matches, and speciality bets that only a platform built for Pakistani fans would think to offer. This is the kind of cricket betting experience that keeps serious Pakistani bettors on 789com throughout the entire PSL season.

789com
Poker & Card Games with Real Pakistani Competition

The 789com poker room and card game tables have a genuine player base from Pakistan — not bots, not empty tables, not overseas players on completely different time zones. When you sit down at a 789com poker tournament or Teen Patti table, you are playing against other Pakistani players at Pakistani peak hours. The competition is real, the games are live, and the pots are in PKR.

789com
A Casino Experience That Respects Pakistani Culture

789com is built for the Pakistan market — not translated from an English-language platform for a Western audience. The game selection, the support language, the payment methods, the bonus structure, and even the minimum deposit amount (Rs 500) are all calibrated for Pakistani players' actual lives. This is a platform where Pakistani users are the primary audience, not an afterthought.

Platform Overview

Everything You Need to Know About 789com — The Short Version

789com is a full-service online casino and sportsbook built specifically for Pakistani players. Everything on the platform — from the payment methods to the game selection to the support language — is designed around how Pakistani players actually live and what they actually want to play. This FAQ page is part of that commitment: rather than burying answers in a dense terms document, we want your most common questions answered clearly and directly.

The 789com platform runs entirely in your browser — no app download required, no phone storage used, no app store approval needed. It works on any Pakistani Android or iOS phone, on any mobile network including 3G, and on laptops and tablets. Your account, balance, and bet history are synced in real time across all your devices.

Deposits and withdrawals at 789com are in PKR — Pakistani Rupees — with no foreign currency conversion involved at any stage. The minimum deposit is Rs 500, and Easypaisa and JazzCash are the most widely used methods. Withdrawals for verified accounts process in under 15 minutes to mobile wallets, any time of day or night.

The 789com support team is available 24 hours a day, 7 days a week — not just business hours. You can reach them via live chat on the website, WhatsApp, Telegram, or email at support@789com.best. For responsible gaming inquiries, our team includes specially trained advisors who can discuss and activate any account tool you need, with full discretion and no judgment.

If this FAQ page does not answer your question, please do reach out directly. We add new entries to this FAQ regularly based on questions Pakistani players actually ask our support team — if your question is not here yet, it may well appear in a future update.

789com
Mobile-First Platform

Fully optimised for Pakistani smartphones. Works on any network, no app needed.

100% PKR Transactions

All deposits, bets, and withdrawals in Pakistani Rupees. Zero conversion fees.

24/7 Local Support

Real people, real help, available round the clock in English and Urdu.

Secure & Encrypted

SSL encryption, certified RNG games, and segregated player balances.

Still Have Questions? Or Ready to Play?

If your question is not covered above, the 789com support team is online 24/7 and ready to help. Or — if you have everything you need — register your free account now and claim your 100% welcome bonus up to Rs 10,000 on your first deposit.

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⚠️ 18+ only. Gambling involves financial risk. Responsible Gaming